PRODUCT CARE & MAINTENANCE
At RZ Restorations, we use hard wax oil from Whittle Waxes, which provides a hard-wearing, water-resistant, durable, and easily maintained finish. Whittle Waxes are both water and heat resistant. However, any spills should be dried immediately, and we advise using coasters and placemats for hot drinks, dinner plates, and hot pans. The waxes create a full-body finish and allow the timber to breathe, accommodating climatic changes.
Your solid timber furniture is a natural product and may expand and contract due to varying temperature conditions, occasionally producing small cracks within or between the boards. This is normal and often part of a piece’s character. The furniture should not be placed outside, in direct sunlight, near fireplaces, or in heavily air-conditioned areas. Timber can be wiped down with any gentle, non-abrasive cleaning product. Whittle Waxes are safe for humans, animals, and plants after drying, and they are food and toy safe, containing no biocidal substances or preservatives.
DEPOSIT & DELIVERY
Payment for local installation requires a 50% deposit, 30% before installation, and 20% upon completion. For interstate delivery, payment requires a 50% deposit and 50% before dispatch. Delivery time is typically 6 to 8 weeks after the deposit is received. For interstate delivery, our products are carefully wrapped in bubble wrap and packaged in cardboard.
CHANGING YOUR ORDER
Changes to your order can be adapted without any issues, though additional work may affect the price. No changes can be made once construction has commenced.
CANCELLING YOUR ORDER
Cancellation will incur charges that vary depending on the status of production and the progress of the order.
RETURNING YOUR ORDER
As all our furniture is made to order based on your specifications in terms of size and finish, we cannot offer returns or refunds due to a change of mind, colour variation in timber, grain variation, appearance, or any other variations due to timber being a natural product. If you believe your product is faulty or damaged, please contact us within 7 days of receiving your goods. RZ Restorations will repair any damaged or faulty products.
WARRANTY
A 10-year warranty covers the structural integrity of all custom-made furniture. This warranty does not cover misuse or damage due to prolonged exposure to direct sunlight, exposure to heaters, highly air-conditioned spaces, or inappropriate use of cleaning products. Furniture should not be dragged or pulled; always lift, as doing otherwise may damage the legs or joints. Damage to joints through misuse is not covered. Solid timber is a natural product and is responsive to changes in the environment. Any movement or colour change in timber is not warranted. As our finishes are subject to everyday wear and tear, they cannot be warranted.
QUALITY COMMITMENT
RZ Restorations provides a quality product using quality materials. We use first-grade, FSC-certified American white oak. We avoid using knots and sapwood in our tops to achieve a clean, modern look, and we prefer to use uneven planks, which creates less environmental waste. We finish our products with German-engineered Whittle Waxes.